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FREQUENTLY ASKED
Quick answers to the most common questions
How do I calibrate my dispensing machine?
Calibration can be done through the control panel. Navigate to Settings > Calibration, then follow the on-screen wizard. We recommend calibrating your machine monthly or after changing dispensing materials. For detailed instructions, refer to your product's user manual.
What is the warranty period for Sanco products?
All Sanco products come with a standard 2-year warranty covering manufacturing defects and component failures under normal use. Extended warranty options are available for up to 5 years. Contact our sales team for more information.
How can I request on-site technical support?
You can request on-site support by contacting our service hotline or submitting a request through our website. Our technical team typically responds within 24 hours and can schedule visits based on your location and urgency.
Where can I purchase replacement parts?
Replacement parts can be ordered directly from our website or through your local distributor. Please have your machine's serial number ready when ordering to ensure compatibility. Most parts ship within 2-3 business days.
Do you offer training for new equipment?
Yes, we provide comprehensive training programs for all our equipment. This includes on-site installation training, online video tutorials, and periodic workshops at our facility. Training can be customized based on your team's needs and experience level.
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